Agenda
Education and Networking Programme

1 March - Highlights

all day: Individual arrival and leisure time at destination

★ 10:00 | Departure LCC Luxury Day (upon invitation)

★ 11:00 | Departure Camino del Rey Excursion (registration needed)

★ 16:00 | Speed Meeting

★ 18:00 | Kick-Off
★ 18:15 | TOP Topic: Closer - LCC makes the difference!

★ 19:00 | Sponsors Happy Hour

★ 20:30 | Opening Dinner "Marbella Vibes" - Outside venue - Transfer time 15 minutes, Dress code: White and Pastell Colours

2 March - Hightlights

★ 09:10 | TOP Topic: Economy

★ 09:20 | Opening Keynote by WTTC

★ 10:00 | Industry Panel

★ Morning | Keynotes by Lufthansa, Amadeus and Above & Beyond

★ 12:45 | Networking Lunch

★ 14:00 | TOP Topic: People Centricity

★ 14:10 | Keynote by GBTA

★ 14:40 | Industry Panel

★ 15:35 | Exhibitor and DMC Networking Lounge

★ 17:30 | Deep Dive Sessions I & German Plenary

★ 19:30 | Networking Dinner "Andalucia, my soul" - outside venue - transfer time: 15 minutes

3 March - Highlights

★ 08:35 | TOP Topic: The new Leisure 3.0

★ 08:45 | Expert Interview with Saudi Arabia and Panama

★ 09:15 | Industry Panel

★ Morning | Keynotes by Airport Munich and Hard Rock Hotel

★ 11:10 | Closing Keynote: Unfog your mind

★ 12:10 | Deep Dive Sessions II

★ 13:10 | Deep Dive Sessions III

★ 14:10 | Veggie Lunch

★ 15:15 | DMC Live Tour

★ 20:00 | Gala Cocktail Reception

★ 21:00 | Conference Summary

★ 21:00 | Gala Dinner "Rocking Elegance" - Venue Hard Rock Hotel - Dress Code Black and Golden, Rocky-Chic

Daily Programme in Detail

We prepared lots of interesting contents, keynotes, panels and networking oppotunities for you. Click below each day to find the programme of the LCC General Assembly 2023 in more detail.

Wednesday, 1 March 2023 - Welcome to Andalusia

10:00-17:15

Airport Transfer

Individual Arrival at the Conference Location Hardrock Hotel Marbella

Meet us at the LCC Check In desk and grab your name badge

11:00

Optional: Excursion Caminito del Rey (5h)

15:00

First Timer Reception

Opportunity for new LCC members and new event attendees to get connected 

16:00

Speed-Meeting
Grow your network in the blink of an eye

17:00

Sponsors Meet and Greet

Networking Zone: For sponsors only

18:00

Let's Rock:  Event Kick-Off

Plenary: John Melchior, Conference Moderator

18:15

TOP Topic | CLOSER: LCC makes the difference!

Plenary: Martina Groenegres and Markus Orth

18:30

Sponsors Welcome Stage

Plenary: Let's meet the faces behind the names

18:45

Welcome to Andalusia

Arturo Bernal, Minister of Tourism, Culture and Sports of Andalusia

19:00 - 20:00

Cocktail Connections at Sponsors Happy Hour

Networking Zone: Start the evening with a good chat amongst your valuable business network

20:00 - 20:30

Time to Change - Have a Little Rest and Get Ready for our Dinner

Dress Code: Casual in White & Pastel Colours

20:30- 20:45

Bus Departure Dinner Venue

Meeting point: hotel lobby

20:30

Light and White - Marbella Vibes Opening Dinner
Enjoy a fabulous opening networking lounge dinner
Dress Code: Casual in white / pastel colours

Transfer time: 20 minutes
Kindly sponsored by Andalusia

00:00 Late Night at the Bar
Enjoy a nightcap at the hotel bar (optional, on own expense)

Thursday, 2 March 2023 - Economy and People Centricity

07:00

Breakfast and Networking

09:00

Conference Opening Day 2
John Melchior

09:10

TOP Topic | Economy
Martina Groenegres

09:20

How Will Recession and Global Economics Impact Travel

Nejc Jus, Head of Research at World Travel & Tourism Council (WTTC)

10:00

Industry Panel: Agency Profitability and Changed Corporate Landscape - How to Stay Ahead of the Game

Alexander Barthold (LCC Ibero International & LCC am Airport), Nejc Jus (World Travel & Tourism Council, WTTC) , Anna Björkman Neumeister (Hahn Air), and Tom Fecke (Sabre) and Marta Ladutko (RateHawk) moderated by John Melchior

11:00

Coffee Connections & Five Minutes of Fame

Networking Zone: Optional short pitches and coffee break

12:00

THE FIRST CHOICE – for our customers, people and partners

Jürgen Siebenrock, Vice President Area Management Home Markets, Global Programs, Tools and B2B Servicing at Lufthansa Group

12:25

Keynote: Travel 2023 - New Strategies Beyond Pent-Up Demand and Recovery

Guillaume Pamélard VP Strategic Regional Accounts, EMEA Travel Sellers, Amadeus

12:45

Lunch

14:00

TOP Topic | People Centricity
Markus Orth

14:10

Keynote: New Thinking, New Needs, New Customers Shaping the Future of Travel
Suzanne Neufang,  CEO at Global Business Travel Association (GBTA)

14:40

Industry Panel: Work, Team and Customer Revolution
How Does the Future of Our Industry Look Like?

With Dirk Inger (DRV - German Travel Association - Deutscher Reisebüro Verband), Suzanne Neufang (GBTA - Global Business Travel Association) , Oliver Moore (Enterprise),  Fatih Demirci (Qatar Airways) and Jan van Steen (Omnia Travel Lufthansa City Center Business Travel, Belgium) moderated by John Melchior

15:25

Keynote: The Travel Commodity – People Moving

Neil Armorgie,  Above and Beyond/Snowstorm Technologies

15:45

Exhibitor and DMC Networking Lounge
Meet our Sponsors and DMC Partners to make business connections!

17:30

Deep Dive Sessions I (English) / German Plenary  - Deutsches Plenum
Choose 1 session to attend
English: Corporate - What is in store for the Business Travel agency in 2023? Challenges & Opportunities
English: Leading by example – Being a Wellbeing Role Model
German Plenary with TUI, DER Touristik, HanseMerkur Reiseversicherung und Hapag Lloyd Kreuzfahrten

18:45

Time to Change - Have a little rest and get ready for our dinner

19:30

Andalucia, my soul | Networking Dinner
Enjoy a fabulous and exciting Andalusian Night full of Spanish flavour, traditions, cuisine, art, locals and culture in a very special private home opening solely for LCC
Dresscode: Smart Casual
Sponsored by Andalucia
Transfer Time: 20 minutes

00:30

Dance the Night Away
DJ and Drinks at the Dinner Venue

00:30

Late Night at the Bar
If you want to leave the dinner venue earlier enjoy a nightcap at the Hard Rock Bar (optional, on own expense)

Friday, 3 March 2023 - The new Leisure 3.0

07:00Breakfast and Networking
08:30Conference Opening Day 3
John Melchior
08:35TOP Topic | The New Leisure 3.0
Markus Orth
08:45

Expert Interview: How Do Destinations Meet New Demands in the Luxury and Green Segment

Destination Insights by Saudi Arabia and Panama

Anas Alsharief (VP Marketing Saudi Tourism Authority) and Fernando Fondevila (CEO, Visit Panama) moderated by John Melchior

09:15

Industry Panel: Taking Action – Leisure, Luxury, Sustainability

Ute Dallmaier (LCC Niederrhein, Germany), Claudio Cesarano (LCC Media Reisen, Switzerland), Tammy Mcfie ( LCC Reynolds Travel DMC Partner, South Africa), Mirko Zieher (AirPartner), Claudia Majunke (Majunke International Sales) moderated by John Melchior

09:45

Keynote: Munich Airport – Ready for Take Off into 2023

Florian Pötsch, Head of International Marketing, Airport Munich

10:00

Coffee Connections

10:50

Keynote: How Does Hard Rock Hotel Tenerife Meet New Demands

Rafael Rubí, Regional Sales & Marketing Senior Director EMEA+A, Hard Rock Hotel Tenerife

11:10

Closing Keynote: Unfog your mind - From Me to We!

Leander Greitemann (Speaker, Author & Musician)

12:10

Deep Dive Sessions II
Choose 1 session to attend

German: Leisure and Sustainability / Touristik und Nachhaltigkeit (Studio 1)

English: Guide to Success on Instagram and LinkedIn (Studio 2)

English: Leading by Example - Being a Wellbeing Role Model (Sessions Terrace)

English: Sustainability - What's important for your agency and for your future offer (Plenary)

German: Corporate-IT, Bridge-IT & OBE (Studio 5)

13:10

Deep Dive Sessions III

Choose 1 session to attend

German: CRM, Miles&More and Marketing / CRM, Miles&More und Marketing (Studio 1)
English: Tech Talk NDC - Where to go from here! (Plenary)
English: Guide to Success on Instagram and LinkedIn (Studio 2)
German: Corporate and Corporate Procurement / Corporate Einkauf (Studio 5)
English: Sustainability - What's important for your agency and for your future offer

14:00

Veggie Lunch

15:05 - 19:00

DMC Live Tour

Get excited for your best networking time and best Andalucian memory with destination touches by LCC DMC Andromeda Viajes

19:00 - 20:30Time to Change - Have a little rest and get ready for our dinner | Dress Code: Rocky but Chic - Black & Golden Colours
20:30

Gala Cocktail Reception

Kindly sponsored by Tripstax, with Chief Commercial Officer Mathias Andersson

21:00

Rocking Elegance - Gala Dinner at the Hotel
Dresscode: Rocky but Chic - Black & Golden Colours

21:30

Conference Summary: Key Thoughts and Take Aways

Martina Groenegres and Markus Orth 

00:00All Night Long
Open-end Bar and DJ all night long

Saturday, 4 March 2023

06:00-14:00
Airport Transfer
Individual extension over the weekend
Enjoy some lovely tips, tours and recommendations by our LCC DMC Partner Viajes Andromeda
08:00
Departure Caminito del Rey Tour (lasts until 2 pm)

Deep Dives and Workshops to choose from

English: What is in Store for the Business Travel Agency in 2023? Challenges & Opportunities | 2 March, 17:30

The Business Travel segment has experienced dynamic changes over the last 24 months.

In this session, your Corporate team at LCC will share with you the developments from an HQ level. Dive into this interactive session and explore what are the challenges and opportunities that lie ahead. Come and exchange ideas with like-minded peers to see what opportunities exist to grow your corporate business within the LCC network and beyond. Finally, Ms. Suzanne Neufang, CEO of Global Business Travel Association (GBTA) will round up the session by giving participants a strategic perspective coming out of the leading US corporate travel market.

 

Suzanne Neufang, Siiri Palisaar and Savio Monsorate (from left to right) look forward to 90 exciting minutes with you.

 

English: Leading by Example - Being a Wellbeing Role Model | 2 March, 17:30 pm & 3 March, 12:10

This workshop will help you to understand the importance of taking care of your wellbeing first. We will go on a journey to discover how we can truly help others through our actions, and approach to our own wellbeing. This session will be about encouraging better behaviours and investments of time in ourselves.

Matthew Holman looks forward to 60 exciting minutes with you.

 

 

English: Tech Talk NDC – Where to Go from Here! | 3 March, 13:10

"Tech Talk NDC - Where to go from here!" With Lufthansa City Center, Atriis, Snowstorm Technologies, United Airlines & Lufthansa Group.
Access to full content is one of the major concerns of travel agencies nowadays. Airlines, hotels and rental car suppliers are offering different content, based on the booking channel. Agencies have to take decisions which way to move forward to ensure access to a complete and most favourable inventory and understand the implications this has for their own income streams.

Denise Elser (Lufthansa Group), John Melchior (Moderation), Kai-Gordon Weiland (Atriis), Neil Armorgie (Snowstorm Technologies) and Thorsten Lettnin (United Airlines) (from left to right) look forward to 45 exciting minutes with you.

 

English: Sustainability - What's Important for your Agency and for Your Future Offer | 3 March, 12:10 & 13:10

Sustainability is a driving topic in every industry and thus also for the tourism sector. Because it comes with lots of challenges and opportunities, it's important to be aware of what's important for your agency and for your future offer.

Siiri Palisaar (LCC HQ), Jan van Steen (LCC Omnia) and Fatih Demirci (Qatar Airways, only 12:10) (from left to right) are looking forward to 45 interesting minutes with you.

 

English: Guide to Success on Instagram and LinkedIn | 3 March, 12:10 & 13:10

Curious about how to navigate Social Media and stay relevant in front of your audience? Join the "Guide to success on Instagram and LinkedIn: Think.Do.Master." workshop and improve your online presence to be top of mind on the channels.

Elena Benevento from Oscar Bravo looks forward to 45 exciting minutes with you.

 

German: Leisure and Sustainability / Touristik und Nachhaltigkeit | 3 March, 12:10

Energy and climate crises, inflation, a shortage of skilled workers and an unstable industry infrastructure make us look forward to an ambitious year for tourism. In view of the current booking figures, however, the Germans seem to want to remain travel world champions. How is tourism developing at LCC and what measures are crucial for securing revenue? What framework conditions do we set for the expansion of own events and charges? What role will sustainability play in travel decisions?

Julia Wedemeyer, Teresa Licciardiello, Holger Laube and Stephanie Henicke (from left to right) look forward to 45 minutes with you.

 

Energie- und Klimakrise, Inflation, Fachkräftemangel und eine instabile Branchen-Infrastruktur lassen uns auf ein ambitioniertes touristisches Jahr blicken. Angesichts der aktuellen Buchungszahlen scheinen die Deutschen aber Reiseweltmeister bleiben zu wollen. Wie entwickelt sich die Touristik bei LCC und welche Maßnahmen zur Erlössicherung sind entscheidend? Welche Rahmenbedingungen für den Ausbau von Eigenveranstaltungen und Entgelten setzen wir? Welche Rolle wird das Thema Nachhaltigkeit bei Reiseentscheidungen spielen?

Julia Wedemeyer, Teresa Licciardiello, Holger Laube und Stephanie Henicke (von links nach rechts) freuen sich auf 45 Minuten mit Ihnen.

 

German: Corporate IT - Bridge-IT & OBE | 3 March, 12:10

Corporate IT, whether offline or online, is needed at all levels. How do we manage to bind the customer to us through IT and how do we convince the employee of this? New release, new connections, new Bridge-IT roadmap. Find out what's new, what's next and which paths we are taking together with PASS and their new customers. Our OBE quotas and customer numbers have increased massively in 2022. How do we manage to keep the customer and retain them even more?
Clean End2End processes are waiting to be sold to the customer. But how?

Tina Roos looks forward to 45 minutes of exchange together with you.

 

Corporate IT, egal ob offline oder online, sie wird auf allen Ebenen benötigt. Wie schaffen wir es den Kunden durch IT an uns zu binden und wie den Mitarbeiter auch davon zu überzeugen? Neues Release, neue Anschlüsse, neue Bridge-IT Roadmap. Erfahren Sie, was es Neues gibt, wie es weitergeht und welche Wege wir gemeinschaftlich mit PASS und deren neuen Kunden einschlagen. Unsere OBE Quoten und Kundenanzahl ist 2022 massiv gestiegen. Wie schaffen wir es, den Kunden zu halten und noch mehr an uns zu binden? Saubere End2End Prozesse warten darauf, dass Sie dem Kunden verkauft werden. Aber wie?

Tina Roos freut sich auf 45 Minuten Austausch gemeinsam mit Ihnen.

 

German: Corporate and Corporate Procurement / Corporate Einkauf | 3 March, 13:10

Reporting and turnover data are enormously important for you to control your company, but they also play a central role for LCC. Therefore, clean data maintenance is the basis for your success and strategic planning for the entire network. Which OBE systems does the network use and how are they developing? How are our sales to the service providers developing? Which customers have we won or are pending? What impact do all these answers have on LCC purchasing?

Julia Wedemeyer, Barbie Reim and Stefan Pagel (from left to right) look forward to 45 exciting minutes with you.

 

Reporting- und Umsatzdaten sind für Sie zur Steuerung ihres Unternehmens enorm wichtig, spielen aber auch für LCC eine zentrale Rolle. Deswegen ist eine saubere Datenpflege die Grundlage für Ihren Erfolg und eine strategische Planung für das gesamte Netzwerk. Welche OBE-Systeme nutzt das Netzwerk und wie entwickeln sich diese? Wie entwickeln sich unsere Umsätze bei den Leistungsträgern? Welche Kunden haben wir gewonnen bzw. pending? Welche Auswirkungen haben all diese Antworten auf den Einkauf von LCC?

Julia Wedemeyer, Barbie Reim und Stefan Pagel (von links nach rechts) freuen sich auf 45 spannende Minuten mit Ihnen.

 

German: CRM, Miles&More and Marketing | 3 March, 13:10

"SAM" is here and in use. Learn about the possibilities of the new CRM, as well as first experiences and answers to potential questions. At the same time, we look at our new cooperation with Miles & More and take stock of the first three months. Furthermore, we show you which marketing paths we want to take in 2023.

Florian Ipsa, Tim Holzapfel and Tina Roos (from left to right) look forward to 45 exciting minutes with you.

 

"SAM" ist da und im Einsatz. Erfahren Sie die Möglichkeiten des neuen CRM, sowie erste Erfahrungen und Antworten auf potenzielle Fragen. Zugleich schauen wir auf unsere neue Kooperation mit Miles & More und ziehen Bilanz der ersten drei Monate. Darüber hinaus zeigen wir Ihnen, welche Marketingwege wir 2023 gehen wollen.

Florian Ipsa, Tim Holzapfel und Tina Roos (von links nach rechts) freuen sich auf 45 spannende Minuten mit Ihnen.

 

Our Inspirational Speakers and Experts on Stage

Learn about our inspirational speakers at the event. This is only the beginning, as the speakers line-up grows day by day:

Managing Director Lufthansa City Center International GmbH

Martina Groenegres

On Stage:
1 March, 18:15 | TOP Topic: Closer - LCC makes the difference
2 March, 09:10 | TOP Topic: Economy

Since 2020, Martina holds the position of Managing Director at Lufthansa City Center International. As a global travel leader, she brings a breadth of experience in all commercial disciplines including strategy, government relations, sales and services departments in the aviation, travel and transport industry. 

Managing Director, Lufthansa City Center Reisebüropartner GmbH

Markus Orth

On Stage:

1 March, 18:15 | TOP Topic: Closer - LCC makes the difference

2 March, 14:00 | TOP Topic: People Centricity

3 March, 08:35 | TOP Topic: The new  Leisure 3.0

Markus has more than 25 years of professional experience in different CEO positions (Lufthansa, L'Tur Last Minute, TUI) . Throughout his career, Markus has accumulated experience in Travel &Transport, Digital Business and Technology. He works across a number of companies with a very strong focus on Travel and Airline. Since 2019 Markus is heading the German LCC franchise Headquarters, Lufthansa City Center Reisebüropartner GmbH as Managing Director. He is also member of several Advisory Boards.

Minister of Tourism, Culture and Sports of Andalusia

Arturo Bernal

On stage: 1 March, 18:45 | Welcome to Andalusia

Speaker, Author, Musician, Life Coach

Leander Govinda Greitemann

On Stage: 3 March, 11:00 | Closing Keynote: Closer - From Me to We!

Leander Govinda Greitemann is a renowned speaker, musician and bestselling author from Germany. He loves to ask big questions: How can we live life in an easier, kinder, more creative and exciting way? How can we build and maintain deep connections to others? How do we deal with this everchanging world? He doesn’t know all the answers, but he has some ideas, that might inspire you to look at your life in a completely different way.

CEO of GBTA - Global Business Travel Association

Suzanne Neufang

On Stage: 2 March, 14:40 | Industry Panel: Work, Team and Customer Revolution

Suzanne Neufang is a transformation-focused executive who has successfully led teams and product/service innovation
through times of great challenges and change – “connecting dots” in technology, marketing, talent and customer needs to
exceed sales, revenue, customer adoption/retention, and employee engagement goals. Suzanne was named to lead the Global Business Travel Association (GBTA) in February 2021, where she oversees the association’s staff and services, providing value to members, sponsors and partners, and where she also leads the organization’s and industry’s recovery from recent pandemic challenges.

Head of Research at WTTC - World Travel & Tourism Council

Nejc Jus

On Stage:
2 March, 09:20 | How will recession and global economics impact travel

2 March, 10:00 | Industry Panel: Agency profitability and changed corporate landscape - How to stay ahead of the game

Nejc Jus is the Head of Research at the World Travel & Tourism Council (WTTC) and is based in London. He is responsible for shaping, leading and implementing the WTTC’s research agenda including the economic impact research. The research is a key pillar of WTTC’s advocacy and is used to support work in company’s strategic priority areas. Nejc is also responsible for building and maintaining relationships with company’s research partners. Prior to his role at WTTC, Nejc held various research positions at leading global real estate companies including JLL, Knight Frank and Savills. Nejc holds BA in Land Economy and Management Studies from University of Cambridge and MSc in Environmental Economics from University College London.

Managing Director at DRV - German Travel Association

Dirk Inger

On Stage: 2 March, 14:40 | Industry Panel: Work, Team and Customer Revolution

Vice President Area Management Home Markets, Global Programs, Tools and B2B Servicing at Lufthansa Group

Jürgen Siebenrock

On Stage: 2 March, 12:00 | Keynote Lufthansa

Currently, Jürgen Siebenrock is Chairman of the BARIG Executive Committee in Germany, Executive Member of AmCham Germany, Chairman of the Supervisory Board of Lufthansa City Center International GmbH and investment manager for ta.ts.

Conference Moderator, Senior Consultant

John Melchior

On Stage:

1 March, 18:00 | Let's Rock:  Event Kick-Off

2 March, 09:00 | Conference Opening Day 2

3 March, 08:30 | Conference Opening Day 3

John is an experienced Travel industry executive with broad practical knowledge of most aspects of the industry. After a distinguished career went into the consultancy arena 12 years ago and have advised over 20 companies from all spectres of the industry, and become a sought-after commentator and moderator at conferences worldwide. We are happy to have him as such for our event as well.

Mental Health Trainer and Consultant, Owner of Simpila

Matthew Holman

On Stage: 2 March, 17:30; 3 March, 12:10 | Workshop: Leading by example – Being a Wellbeing Role Model

Matt has over 25 years experience working for global corporate businesses in a wide range of senior and executive leadership roles, covering training, accounting, sales, account management, marketing, technology, personal development and project management. Working across markets in Europe, Middle East, Africa and the USA.  Matt spent 20 years working in the global business travel industry before leaving in 2016 to found Simpila, which is a mental health consultation. Simpila is dedicated to making a difference in the world, and enhancing the awareness, education and support for mental health across companies and society.  Among several other activities, Matt is also the co-founder of the global business travel wellbeing community.  

Head of Global Strategy at Snowstorm Technologies

Neil Amorgie

On Stage:
2 March, 15:20 |
The Travel Commodity – People Moving
2 March, 15:00 | Workshop: Tech Talk NDC - Where to go from here!

Neil joined Snowstorm Technologies in 2020, a leading travel industry technology company and preferred partner of LCCI. Snowstorm provide state of the art technology to TMCs and Travel Agencies, enabling them to compete and grow, utilising comprehensive solutions for online booking, corporate booking tools and a leisure desktop, all fully integrated with the most comprehensive content and fulfilment services in the market today. In 2020 Snowstorm launched a new hotel programme – Above & Beyond. Creating a team that has over 100 years of combined experience in the hospitality sector, the programme is the exclusive preferred hotel programme for LCC/LCCI and provides preferred rates at over 40,000 hotels and generates over 13 million room nights annually.

CEO of LCC Media Reisen, Executive Board Member Globetrotter - The Swiss Travel Group

Claudio Cesarano

On Stage: 3 March, 09:15 | Industry Panel: Taking Action - Leisure, Luxury and Sustainability

Claudio Cesarano, CEO of LCC Media Reisen, is a full-blooded tourism expert. Growing up with 3 mother tongues (German, Italian and Dutch), he was born as a language travel specialist. After his first tourism experience with the SBB and almost 3 years as a tour guide and snowboard instructor in Europe and overseas, he graduated as a business economist. The man from Central Switzerland was drawn to the tourism metropolis of Zurich, where he managed a Sardinia specialist and, thanks to his talent for languages, joined globo-study Sprachreisen, part of Media Touristik AG. With 7 different brands, Media Touristik AG became the leading Swiss provider of language travel. Claudio Cesarano was appointed president of the Swiss Language Travel Association. This was followed by the handover to CEO in 2015, when founder and owner Mark Winkler sold his company to the Globetrotter Group in 2010.

Doctor of Economics, Managing Director LCC Niederrhein, Chief Financial Officer DRV - German Travel Association

Dr. Ute Dallmeier

On Stage: 3 March, 09:15 | Industry Panel: Taking Action - Leisure, Luxury and Sustainability

Dr. Ute Dallmeier is Managing Director of Lufthansa City Center Niederrhein. The company includes 4 travel agencies, a tour operator and a corporate travel unit. Through numerous management tasks and positions, she knows the industry from different perspectives - as Managing Director WINDROSE Finest Travel, as Managing Partner in the consultancy KEYLENS and as Managing Director of Tourismus NRW. In teaching, she was active for over ten years as a professor with a focus on "International Tourism Management". Since 2020, she has been the Chief Financial Officer of the German Travel Association (Deutscher Reiseverband e.V.), where she is committed to sustainable tourism and the interests of corporate travel, among others.

CEO at Promtur Panama

Fernando Fondevila

On Stage: 3 March, 08:45 | Expert Interview: How do destinations meet new demands in the luxury and green segment
With more than 25 years of experience in the tourism sector, Fernando has worked at Copa Airlines occupying different positions in the commercial area, highlighting the last position as Regional Commercial Manager for North America, contributing to the brand positioning and commercial development of the airline. He also has led the successful launch of more than 15 new international destinations working directly with strategic partners such as various tourism authorities (ATP, Visit USA , CPTM Mexico & Visit Florida among others).

Regional Sales & Marketing Sr. Director EMEA+A, Hard Rock Hotel Tenerife

Rafael Rubí

On Stage: 3 March - Keynote Speech

Rafael has been working in the travel industry for more than 15 years, always in sales, ecommerce and marketing roles in different hotel chains, and is now Sales & Marketing Sr. Director at Palladium Hotel Group for EMEA. At Palladium Hotel Group, Rafael is responsible for defining sales and distribution strategies for the hotels in the EMEA region, which are operated under the brands TRS Hotels, Grand Palladium Hotels and Resorts, Bless Collection Hotels, Ushuaia Beach Hotel or Hard Rock Hotels, among others.

Head Of International Marketing at Munich Airport

Florian Pötsch

On Stage: 3 March | Keynote Speech: Munich Airport – Ready for Take Off into 2023

Florian Poetsch is Director Route and Passenger Development at Munich Airport. He began his career in the hotel industry with the Accor Hotel group and joined Munich Airport in 1998 to set up the Incoming Marketing Department. In 2011 he was appointed Head of International Marketing and started his current position in 2021.

Regional Director Central & Eastern Europe; Managing Director Sabre Deutschland Marketing GmbH

Tom Fecke

On Stage: 2 March, 10:00 | Industry Panel: Agency profitability and changed corporate landscape - How to stay ahead of the game

As seasoned professional in the travel industry, Fecke began his career as a travel agent. He holds a degree as master of business administration and had various sales & marketing management roles over the years. In March 2018 Tom started as Director Strategic Sales of Sabre Travel Network and responsible for business development and new large scale business opportunities within the EMEA region. Since July 2020 Tom Fecke was promoted to Regional Director Central Europe and Managing Director Sabre Deutschland Marketing GmbH. He  received further responsibility for Poland and Bulgaria in August 2022. Fecke is married and has 2 children living close to Frankfurt in Germany.

Director Key Account Management/ Inhouse Sales DER Touristik

Nils Casmir

On Stage: 2 March, 17:30 | German Plenary with TUI, DER Touristik, HanseMerkur Reiseversicherung und Hapag Lloyd Kreuzfahrten

Nils Casmir, a trained travel agent and graduate in business administration, has been successfully active for DER Touristik Group for more than 20 years and has held various management positions in the sales management positions in the company and has been responsible for all areas of for all brands of DER Touristik Deutschland for many years and is responsible for key account management, internal sales and field sales for all brands of DER Touristik Deutschland. Since November 2022, he has also been Director Sales, he is also responsible for Sales Promotion, Quality and Communication responsible.

Senior Sales Manager at Air Partner

Mirko Zieher

On Stage: 3 March, 09:15 | Industry Panel: Taking Action - Leisure, Luxury and Sustainability

In his position as Senior Sales Manager, Mirko is responsible for Sales at Air Partner International with more than 20 offices worldwide. He is representing three products: Aircraft charter for groups of all sizes, private jet charter and group tickets on scheduled flights. Customers range from travel and event agencies over governments and tour operators to sports teams, VIPs and entertainment. With an academic background and 18 years of international experience in tourism and MICE, he was working for the sales consultancy Mercuri International, MSC cruises, global hotel chains and more.

General Manager at LCC Omnia

Jan van Steen

On Stage: 2 March, 14:40 | Industry Panel: Work, Team and Customer Revolution

Jan Van Steen graduated in Economics at the University of Leuven. He started his career in one of the major banks in Belgium. For more than 25 years he has been active in the travel industry. Jan is general Manager of Lufthansa City Center Omnia Travel, a chain of travel agencies in Belgium specialised in business travel with a turnover of 100 million EUR in 2019. He is chairman of the Belgian Travel Organisation and member of the Executive Board of ECTAA, European Travel Agents and Touroperators Association. For the last five years Jan has also been Chairman of the Advisory Board of Lufthansa City Center.

Managing Director, LCC Ibero International & LCC am Airport

Alexander Barthold

On Stage: 2 March, 10:00 | Industry Panel: Agency Profitability and Changed Corporate Landscape - How to Stay Ahead of the Game

Alexander Barthold studied Business Administration at the University of Frankfurt und the University of California Berkeley. After two years of working as an Investment Banking Analyst (Mergers & Acquisitions) at Lazard in Frankfurt, he took up the position of the Managing Director of LCC Ibero International and LCC am Airport. Barthold is also member of the German LCR Advisory Council and chairperson of the LCR Advisory Council Corporate Travel.

Operations Manager at LCC Reynolds Travel Centre

Tammy Macfie

On Stage: 3 March, 09:15 | Industry Panel: Taking Action - Leisure, Luxury and Sustainability

Tammy is the Operations Manager at Reynolds Travel. She has over 20 years of travel experience in VIP, Corporate and Leisure environments. Her highest accolade was receiving the Association of South African Travel Agents Diners Corporate Consultant of the Year. She is passionate about travel and her home country of South Africa as well as providing unique experiences for her valued clients.

VP Strategic Regional Accounts, EMEA Travel Sellers at Amadeus

Guillaume Pamélard

On Stage: 2 March, 12:20 | Keynote Speech: Travel 2023 - New Strategies Beyond Pent-Up Demand and Recovery

As VP Travel Sellers, EMEA Key Accounts, Guillaume is heading the portfolio of key strategic accounts including the largest OTAs, Tour Operators and Retail customers for Amadeus in the EMEA region. With over 15 years in Amadeus, Guillaume held several account management, sales and product management roles for airlines, rail and airport services. Guillaume is French, based in Madrid. He holds a MSc degree in International Business Administration from Copenhagen Business School, Denmark. He has lived and worked in Denmark, Sweden, Italy, Australia and most recently in the United States.

Director at HanseMerkur

Johannes Ganser

On Stage: 2 March, 17:30 | German Plenary with TUI, DER Touristik, HanseMerkur Reiseversicherung und Hapag Lloyd Kreuzfahrten

Johannes Ganser holds a degree in business administration and is an aviation specialist. He is a member of the board of directors of HanseMerkur since 2019 and is responsible for Travel and Cooperation Sales, Travel Operations, Human Resources and Compliance. Previously, Ganser had been Vice President Sales and later Chief Sales Officer at HanseMerkur Reiseversicherung since 2010. After his studies, Ganser first held various management positions at Lufthansa from 1999 to 2007 and was then responsible for the Topbonus customer loyalty programme and Cooperation Sales at Air Berlin from 2007 to 2010.

Destination Partnership Director at Saudi Tourism Authority

Anas Alsharief

On Stage: 3 March, 08:45 | Expert Interview: How do destinations meet new demands in the luxury and green segment

Having worked extensively with some of the top FMCG multinationals under different capacities for almost 20 years, Anas has a wealth of consumer centricity & understanding that he is ensuring is at the forefront of Visit Saudi’s consumer & trade engagements. As a Saudi national he is passionate about leveraging his country’s rich history, cultural diversity, and the very ambitious projects it has in development to help secure Saudi’s place in the global tourism landscape. Saudi Arabia is one of LCCs preferred destinations and the new hidden gem on the leisure travel maps for tourists ready to explore the secrets of yet unexplored destinatons.

Senior Vice President Sales & Customer Success at Atriis

Kai Gordon Weiland

On Stage: 3 March, 13:10 | Workshop: Tech Talk NDC - Where to Go From Here!

Kai-Gordon Weiland has 27 years of experience in the travel and payment industry, managing and leading multidisciplinary teams and business transformation projects for the last 20 years. Before joining Atriis, he worked as the Global Director of Sales at Lufthansa City Center HQ, inventing and selling international corporate customer program services. Kai-Gordon became SVP of Sales & Customer Success for the Atriis Group three years ago and recently also for the newly acquired reTravel.io Technologies company.

Director Distribution & Franchise at TUI

Peter Wittmann

On Stage: 2 March, 17:30 | German Plenary with TUI, DER Touristik, HanseMerkur Reiseversicherung und Hapag Lloyd Kreuzfahrten

Peter Wittmann is responsible for travel agency sales at TUI. After joining TUI in 2002 as Head of Key Account Management and 13 years as Director of TUI Branch Sales, he has been responsible for TUI Sales and TUI's own franchise system since 2019. In this role, the qualified travel agent and business economist is responsible, among other things, for conditions policy, key account management, the TUI franchise system and TUI sales management with the largest sales force in the tourism industry. In addition, as a shareholder representative he represents TUI's interests in various TUI holdings in travel agencies and distribution companies. Peter Wittmann is one of the founders of the sustainability initiative Futouris e.V.. In his private life, the Swabian-born Peter Wittmann loves VfB Stuttgart and all kinds of endurance sports in the fresh air.

Managing Director Marketing and Sales at TUI

Benjamin Jacobi

On Stage: 2 March, 17:30 | German Plenary with TUI, DER Touristik, HanseMerkur Reiseversicherung und Hapag Lloyd Kreuzfahrten

Head of Key Account & Sales Projects at TUI

Constantin Barnow

On Stage: 2 March, 17:30 | German Plenary with TUI, DER Touristik, HanseMerkur Reiseversicherung und Hapag Lloyd Kreuzfahrten

Regional VP Agency Distribution - DACH, Slovakia, Nordics and Iceland at Hahn Air

Anna Björkman Neumeister

On Stage: 2 March, 10:00 | Industry Panel: Agency Profitability and Changed Corporate Landscape - How to Stay Ahead of the Game

Anna is a Regional VP Agency Distribution at Hahn Air. The German scheduled and executive charter airline is specializing in indirect distribution services to other airlines and thus provides ticketing solutions to 100,000 travel agencies in 190 markets. Anna’s passion is the global airline industry, and she has over 25 years of experience working for airlines such as former Swissair, Delta, Emirates and Southwest. A Swiss-Swedish native, she has worked and lived in various countries in Europe, Asia and the USA and considers herself a global citizen. Therefore, the multi-cultural environment at Hahn Air is a perfect fit for Anna who has extensive experience in TMC, corporate and government sales and who is fluent in German, Swedish, English and French. Anna is inspired every day by her husband and their two children. In her free time, Anna loves to travel, hike, boating, ski and spend time with family and friends. She is excited to attend the LCCI General Assembly and she invites you to drop by the Hahn Air booth in the marketplace to chat and ask questions.

Performance Marketing Manager at Oscar Bravo

Elena Benevento

On Stage: 3 March, 12:10 & 13:10 | Workshop: Guide to Success on Instagram and LinkedIn. Think. Do. Master.

Elena Benevento works as a Performance Marketing Manager at Oscar Bravo. With her background in digital marketing, Elena aims at enhancing the paid and non-paid Lufthansa Social Media experience by using insights and best practices to connect and engage with the audience. Planning, testing, and analysing are key components to staying ahead of the curve in our fast-moving world.

Director of Travel Agency Sales - EMEA at Enterprise Holdings

Oliver Moore

On Stage: 2 March, 14:40 | Industry Panel: Work, Team and Customer Revolution

Owner of Majunke International Sales

Claudia Majunke

On Stage: 2 March, 14:40 | Industry Panel: Work, Team and Customer Revolution

Company owner Claudia Majunke has 25 years of experience in tourism. An apprenticeship in a travel agency was followed by many years with a tour operator and various stays abroad. In 1994 she successfully opened the representation office for Abercrombie & Kent in Frankfurt before taking over regional sales management for South African Airways. In 1999 she ran the sales office of Kerzner International in Frankfurt, looking after DACH and the Netherlands, during which time she was able to develop the Russian market for the One&Only and Atlantis brands, becoming Vice President International Sales for One&Only Resorts in 2007. In 2010 she became independent and founded Majunke International Sales. Clients like Oberoi Hotels & Resorts, Amilla Resort & Residence, The Islands of The Bahamas, Los Cabos Tourism and Riverside Luxury Collection are in her client portfolio.

Manager Key Accounts TMCs at Qatar Airways

Fatih Demirci

On Stage: 3 March, 12:10 | Workshop: Sustainability - What's Important for Your Agency and for Your Future Offer

Head of Sales for Expedition and Luxury Cruises at Hapag-Lloyd Cruises

Carsten Sühring

On Stage: 2 March, 17:30 | German Plenary with TUI, DER Touristik, HanseMerkur Reiseversicherung und Hapag Lloyd Kreuzfahrten

Carsten Sühring, the head of sales for expedition and luxury cruises at Hapag-Lloyd Cruises, gets his balance on private sea voyages in a more rustic way by deep-sea fishing in the North Sea or the North Atlantic. Carsten has been responsible for sales, trade marketing, events and the customer service centre at Hapag-Lloyd Cruises for many years.

Director Sales - Continental Europe, India, Israel, Africa & Middle East at United Airlines

Thorsten Lettnin

On Stage: 3 March, 13:10 | Workshop: Tech Talk NDC - Where to Go From Here!

Thorsten Lettnin is Director Sales - Continental Europe, India, Israel, Africa & Middle East for United Airlines, a position he assumed December 2015 and which was expanded in February 2023. Based in Frankfurt, he manages the sales teams for the region and as well as managing the Atlantic Joint Venture with Lufthansa Group and Air Canada regionally. His portfolio includes responsibility for Uniteds Sales Resource Group as well as Uniteds Sales Solution Centers supporting our Trade customers. Lettnin has a long background in the Airline Industry including leadership roles at Australian carrier, Qantas. At United his background includes operational roles before joining the Commercial Division.

Director of Commercial Operations at RateHawk

Marta Ladutko

On Stage: 2 March, 10:00 | Industry Panel: Agency Profitability and Changed Corporate Landscape - How to Stay Ahead of the Game

Senior Manager Distribution Development at Lufthansa Group

Denise Elser

On Stage: 3 March, 13:10 | Workshop: Tech Talk NDC - Where to Go From Here!

Denise started her professional life as a travel agent in the 1990s and has been a passionate travel salesperson ever since. She joined the Lufthansa City Center Headquarters in Frankfurt in 2000 as a project manager and started working with Lufthansa in Munich in 2003. During the years, Denise has collected a vast experience as Key Account Manager, working closely with corporate customers and travel agencies. In 2020 she took the position of Regional Distribution Manager for the Lufthansa Group Home Markets (Austria, Belgium, Germany, Switzerland). Denise has a diploma in Business Administration, and a master’s degree in Business Psychology, Leadership and Management. When asked for a personal motto, she usually answers: Embrace Change!

Chief Commercial Officer at TripStax

Mathias Andersson

On Stage: 3 March, 20:30 | Gala Cocktail Reception

Mathias began his career in strategy consulting for the financial, energy and travel industries, where he spent six years. During this time he gained valuable insights into the importance of combining a focus on data and facts with a focus on customer needs. In 2004 Mathias moved to the travel tech and GDS sector. He joined Travelport where he led the business in the Nordic markets for five years, followed by further five years as a commercial COO at Travelport-owned Hotelzon, a business travel hotel platform. Mathias joined TripStax at the end of 2021 in his current role. His mission is to build and evolve TripStax’s commercial functions to win, develop and delight customers whilst generating revenue for the business.

Global Account Manager at Amadeus

Andrés Tateosian

On Stage: 3 March, 13:10 | Workshop: Tech Talk NDC - Where to Go From Here!

For over 10 years Andrés Tateosian has been leading the strategic relationship with LCCI headquarters including the recent renewal of the global agreement with Amadeus. With over 20 years of travel industry experience, Andrés held several commercial, account management and operational roles with travel management companies (TMCs), global networks and franchise organizations in Latin America. Passionate about travel and with multicultural background, Andrés is Argentine national based in Nice, France. Having travelled to over 75 countries he lived in Buenos Aires, Antwerp and Bogota.

Senior Director Saales Steering at LCC HQ

Siiri Palisaar

On Stage: 3 March, 12:10 & 13:10 | Workshop: Sustainability - What's Important for Your Agency and for Your Future Offer

As Senior Director Sales Steering at Lufthansa City Center International, Siiri Palisaar is responsible for Products, Procurement, Marketing, Communication, Events and the Franchise Communication Center. She also looks after the development in the areas Corporate, LCC DMC Network as well as Sustainability.  

Team Lead Tourism Applications and Solutions at LCC HQ

Florian Ipsa

On Stage: 3 March, 13:10 | Workshop: CRM, Miles&More & Marketing (German)

Florian Ipsa has been working as Team Leader Tourism Applications and Solutions since 2021. Before that, he was Project Manager Operations/IT at Lufthansa City Center for seven years. Now he is responsible for everything technical that end customers come into contact with. That means the website and tools that are relevant for the website and also tools at the counter.

Head of Platforms & Technology at LCC HQ

Tina Roos

On Stage:
3 March, 12:10 | Workshop: Corporate IT - Bridge-IT & OBE (German)
3 March, 13:10 | Workshop: CRM, Miles&More & Marketing (German)

Tina Roos is responsible for the Platforms & Technology division at LCR. She is responsible for the corporate and leisure IT products, such as Amadeus, LIMA, Bridge-IT, Quality Control & Automations and all OBEs. In addition, data protection, PCI/DSS certification and the internal IT landscape of LCR are also in your area of responsibility.

Head of Marketing at LCC HQ

Tim Holzapfel

On Stage: 3 March, 13:10 | Workshop: CRM, Miles&More & Marketing (German)

Tim Holzapfel has been responsible for marketing at Lufthansa City Center since mid-2021. Previously, he worked as a consultant for LCC and other travel companies. He has a background in journalism, is a trained daily newspaper editor and came to tourism as fvw editor. As a senior editor, he switched to the industry at sonnenklar.TV before getting a taste of start-up air at Travelzoo and, as editor-in-chief, actively shaping the change from a recommendation to an e-commerce company.

Head of Franchise at LCC HQ

Holger Laube

On Stage: 3 March, 12:10 | Workshop:  Leisure and Sustainability / Touristik und Nachhaltigkeit (German)

Holger Laube is the division manager responsible for the LCR franchise area, which includes the areas of partner support and partner acquisition, further education & training, sustainability and quality management as well as event management.

Key Account Managerin at LCC HQ

Barbie Reim

On Stage: 3 March, 13:10 | Workshop: Corporate and Corporate Procurement / Corporate Einkauf (German)

Area Manager Berlin & Sustainability Manager at LCC HQ

Stephanie Henicke

On Stage: 3 March, 12:10 | Workshop:  Leisure and Sustainability / Touristik und Nachhaltigkeit (German)

Senior Director Procurement at LCC HQ

Julia Wedemeyer

On Stage:
3 March, 12:10 | Workshop:  Leisure and Sustainability / Touristik und Nachhaltigkeit (German)

3 March, 13:10 | Workshop: Corporate and Corporate Procurement / Corporate Einkauf (German)

Julia Wedemeyer is responsible for the central purchasing activities and the resulting sales management in the Corporate and Leisure segment for all Lufthansa City Centers in Germany. In addition, the expansion of the luxury brand FYNE Travel is part of her area of responsibility.

Senior Business Development Manager at LCC HQ

Savio Monsorate

On Stage: 2 March, 17:30 | Workshop: What is in Store for the Business Travel Agency in 2023?

Team Lead Purchasing & Sales Management Tourism at LCC HQ

Teresa Licciardiello

On Stage: 3 March, 12:10 | Workshop:  Leisure and Sustainability / Touristik und Nachhaltigkeit (German)

Head of Corporate Travel at LCC HQ

Stefan Pagel

On Stage: 3 March, 13:10 | Workshop: Corporate and Corporate Procurement / Corporate Einkauf (German)

Stefan Pagel has been active in the business travel industry for 20 years in various positions. As Head of Corporate Travel, he has been responsible for the area at LCR since May 2022. At the same time, he has been active for many years in honorary functions in the VDR and has been able to establish a good reputation in the industry as a proven expert.